Pros: Works well when it's working.
Cons: Terrible customer service. Loud
For the most part, this product has worked well for the past 7 months. Yes it's loud and bulky but, for the most part, it was nice to not have to deal with the litter box, that is, until the thing completely stopped working. It stopped draining so, of course, my cats started urinating and defecating elsewhere in the house before I discovered the thing was broken.
After going through all of Petnovations trouble shooting steps, I finally called their customer service line and was placed in a message queue where I was supposed to receive a call - according to their system - approximately 36 minutes later. Well, after 2 hours had gone by, I called back, left another message in their queue and was supposed to receive a call 1 hour later. Well, after almost 7 HOURS I finally received a call where the man on the other end, Richard I believe, didn't bother to apologize for the delay, he said some calls just took longer than other...really, 7 hours longer?
To add insult to injury, I was informed that there was absolutely nothing he could do for me because I didn't have immediate access to the unit and I had to be next to the box before they will do anything. He suggested I set up another time range for them to call back the next day, Saturday. Not only was there no way for me to be available at any point during the weekend given that - you know - I have a life and already had plans for the weekend, I was also travelling and could not be available until Thursday.
Couple this with the fact that I'd already experienced their - shall we say - unique ability to deal with time where 36 minutes is somehow equal to 7 hours, I wasn't about to try to schedule my life around one of their calls.
DO NOT BUY THIS PRODUCT! Expensive and, without excellent customer service to back it, absolutely NOT WORTH IT!