Pros: Nice concept
Cons: Flawed performance, poor customer service, fails to meet stated goals and expectations.
We bought a unit about two months ago for our one cat. For the first month it worked like a charm and we showed it off to all our friends. However, we bagn getting an odor shortly after the first month. Thinking the solution was out I checked it and it was nearly half full, so I began scouring the manual.I took the unit apart and sure enough there was a pool of urine and liquified solid waste. I cleaned the unit, found no clogs and put in back into service. Within a few hours we began getting error messages and the most annoying beeps and light. I followed the direction and the unit stopped beeping for about an hour, then repeated its earlier series of error responses. Customer service was not helpful. I was very disappointed with the units performance. After purchasing the unit for several hundred dollars I would strongly urge others to avoid this product, as it does not live up to its stated goals and expectations.